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About Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a web-based ticketing tool that Spiceworks hosts for you, handling backups and maintenance, so there is no server to set up. IT teams use it to track, prioritize and manage user requests in one place, with a customizable portal for employees. It connects with other Spiceworks tools such as Inventory Online, Connectivity Dashboard and IP Scanner.
The free Core plan covers the basics, with paid options for more advanced features or larger teams. Mobile apps are available for iPhone and Android.
Strengths
- No server setup or maintenance
- Free Core plan for getting started
- Mobile apps for iOS and Android
- Integrates with other Spiceworks IT tools
Limitations
- Hosted only; ticket data lives on Spiceworks servers
- Advanced capabilities require a paid plan
Details
- Pricing
- FreemiumThe Core plan is free, with paid plans for advanced features and larger teams.
- License
- Proprietary
- Developer
- Spiceworks
- Platforms
- Android, iOS, Web
- How it runs
- Downloadable app, Hosted service
- Account
- Required
- Best suited for
- Small IT teams wanting a free hosted ticketing tool
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Selected from the TechWalrus Resource Hub (Enterprise & Workplace IT); facts checked against the developer's own pages, 2 sources on file.