UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
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About UVdesk Open Source
UVdesk Open Source is a self-hosted help desk ticket system written in PHP with MySQL on the Symfony framework. It includes email piping, mailboxes, a knowledgebase, automated workflows, email templates and branding options.
Because the source is open, it can be customized or extended with modules, for example to integrate with ERP or CRM systems. It is aimed at eCommerce and other businesses, and is used by universities and public organisations.
Strengths
- Email piping turns messages into tickets
- Built-in knowledgebase and automated workflows
- Symfony base makes custom modules possible
Limitations
- Needs a PHP and MySQL server to run
- Customization assumes familiarity with Symfony
Details
- Pricing
- FreeThe open source edition is free to download and self-host.
- License
- Open source, license not stated
- Developer
- UVdesk
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted
- Best suited for
- Businesses wanting a customizable self-hosted PHP help desk
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Selected from the TechWalrus Resource Hub (Enterprise & Workplace IT); facts checked against the developer's own pages, 2 sources on file.