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Deskpro vs Freshdesk: catalog facts
Deskpro	Freshdesk
Paid Commercial software; the site offers demos and a self-guided tour.	Freemium Free starting plan, with paid plans for more features.
Web, Self-hosted	Web
Cloud or self-hosted deployment Omnichannel inbox covering email, chat, voice and forms	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Aimed at organisations rather than individuals Pricing not shown on the homepage	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.