Compare software

DeskproRequest Tracker
Paid

Commercial software; the site offers demos and a self-guided tour.

 Freemium

Open-source software is free to self-host; hosted plans are available.

Web, Self-hosted Web, Self-hosted
  • Cloud or self-hosted deployment
  • Omnichannel inbox covering email, chat, voice and forms
  • Handles tickets entirely by email or web
  • Highly customisable workflows and extensions
  • Aimed at organisations rather than individuals
  • Pricing not shown on the homepage
  • Setup and customisation take administrator effort
  • Hosted plans go through sales
Self-hosted, Hosted service Self-hosted, Hosted service
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked October 2, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.