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Frappe Helpdesk vs Freshdesk: catalog facts
Frappe Helpdesk	Freshdesk
Free Free and open source to self-host, with managed hosting available through Frappe Cloud.	Freemium Free starting plan, with paid plans for more features.
Web, Self-hosted	Web
No per-agent pricing SLA targets with automated escalations	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License: AGPL-3.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.