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Frappe Helpdesk vs Zendesk: catalog facts
Frappe Helpdesk	Zendesk
Free Free and open source to self-host, with managed hosting available through Frappe Cloud.	Paid Paid subscription service with a free trial.
Web, Self-hosted	Web
No per-agent pricing SLA targets with automated escalations	Tickets from many channels in one queue Covers both customer support and internal employee service
Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License: AGPL-3.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.