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Frappe HelpdeskZnuny
Free

Free and open source to self-host, with managed hosting available through Frappe Cloud.

 Free

Free open-source software; professional services are offered separately.

Web, Self-hosted Web, Self-hosted
  • No per-agent pricing
  • SLA targets with automated escalations
  • Direct continuation of OTRS Community Edition
  • Long-term support branch alongside a feature branch
  • Runs on the Frappe Framework stack, which adds setup work for newcomers
  • Mobile access is a progressive web app rather than native apps
  • Self-hosting requires server setup and maintenance
  • Aimed at organizations rather than individuals
Self-hosted, Hosted service Self-hosted
Open source Open source
License: AGPL-3.0 License not stated
Not stated if an account is needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked October 2, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.