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Freshdesk vs Deskpro: catalog facts
Freshdesk	Deskpro
Freemium Free starting plan, with paid plans for more features.	Paid Commercial software; the site offers demos and a self-guided tour.
Web	Web, Self-hosted
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Cloud or self-hosted deployment Omnichannel inbox covering email, chat, voice and forms
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Aimed at organisations rather than individuals Pricing not shown on the homepage
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.