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FreshdeskFrappe Helpdesk
Freemium

Free starting plan, with paid plans for more features.

 Free

Free and open source to self-host, with managed hosting available through Frappe Cloud.

Web Web, Self-hosted
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • No per-agent pricing
  • SLA targets with automated escalations
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
  • Runs on the Frappe Framework stack, which adds setup work for newcomers
  • Mobile access is a progressive web app rather than native apps
Hosted service Self-hosted, Hosted service
Closed source Open source
License not stated License: AGPL-3.0
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 24, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.