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Freshdesk vs Gorgias: catalog facts
Freshdesk	Gorgias
Freemium Free starting plan, with paid plans for more features.	Paid Paid plans; pricing is published on the site.
Web	Web
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Unified inbox across support channels Live Shopify data inside tickets
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Focused on e-commerce, mainly Shopify Hosted only
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.