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Freshdesk vs Intercom: catalog facts
Freshdesk	Intercom
Freemium Free starting plan, with paid plans for more features.	Paid Paid plans with a 14-day free trial that needs no credit card.
Web	Web
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	No free plan beyond the trial Aimed at business support teams rather than individuals
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.