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Freshdesk vs Live Helper Chat: catalog facts
Freshdesk	Live Helper Chat
Freemium Free starting plan, with paid plans for more features.	Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.
Web	Android, iOS, Web, Self-hosted
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Runs on common PHP and MySQL hosting Voice, video and screen sharing built in
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch
Hosted service	Downloadable app, Self-hosted, Hosted service
Closed source	Open source
License not stated	License: Apache-2.0
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.