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FreshdeskLiveAgent
Freemium

Free starting plan, with paid plans for more features.

 Paid

Paid subscription with a 30-day free trial and no setup fee.

Web Web
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • Ticketing, live chat, call center and knowledge base in one product
  • Built-in AI chatbot and reply assistance
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
  • Hosted only, no self-hosted option
  • Aimed at customer support teams rather than internal IT
Hosted service Web application, Hosted service
Closed source Closed source
License not stated License not stated
Account needed Account needed
Not stated if it works offline Needs internet

Checked September 24, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.