Compare software

FreshdeskTiledesk
Freemium

Free starting plan, with paid plans for more features.

 Freemium

Self-hosting the open-source code is free; the hosted service has a 14-day free trial.

Web Web, Self-hosted
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • Live agents and AI chatbots in one platform
  • No-code visual conversation designer
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
  • Self-hosting a multi-container stack takes some operations work
  • Website is geared towards enterprise sales and demos
Hosted service Self-hosted, Hosted service
Closed source Open source
License not stated License: MIT
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 24, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.