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Freshdesk vs Zendesk: catalog facts
Freshdesk	Zendesk
Freemium Free starting plan, with paid plans for more features.	Paid Paid subscription service with a free trial.
Web	Web
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Tickets from many channels in one queue Covers both customer support and internal employee service
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.