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Freshdesk vs Zoho Desk: catalog facts
Freshdesk	Zoho Desk
Freemium Free starting plan, with paid plans for more features.	Freemium Free signup is available, with paid plans offered through a free trial.
Web	Web
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Multichannel inbox for support conversations Built-in help center with knowledge base and community
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.