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Gorgias vs Freshdesk: catalog facts
Gorgias	Freshdesk
Paid Paid plans; pricing is published on the site.	Freemium Free starting plan, with paid plans for more features.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Focused on e-commerce, mainly Shopify Hosted only	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Web application, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.