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Gorgias vs Intercom: catalog facts
Gorgias	Intercom
Paid Paid plans; pricing is published on the site.	Paid Paid plans with a 14-day free trial that needs no credit card.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Focused on e-commerce, mainly Shopify Hosted only	No free plan beyond the trial Aimed at business support teams rather than individuals
Web application, Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.