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Gorgias vs LiveAgent: catalog facts
Gorgias	LiveAgent
Paid Paid plans; pricing is published on the site.	Paid Paid subscription with a 30-day free trial and no setup fee.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	Ticketing, live chat, call center and knowledge base in one product Built-in AI chatbot and reply assistance
Focused on e-commerce, mainly Shopify Hosted only	Hosted only, no self-hosted option Aimed at customer support teams rather than internal IT
Web application, Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.