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Gorgias vs Zendesk: catalog facts
Gorgias	Zendesk
Paid Paid plans; pricing is published on the site.	Paid Paid subscription service with a free trial.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	Tickets from many channels in one queue Covers both customer support and internal employee service
Focused on e-commerce, mainly Shopify Hosted only	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Web application, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.