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Gorgias vs Zoho Desk: catalog facts
Gorgias	Zoho Desk
Paid Paid plans; pricing is published on the site.	Freemium Free signup is available, with paid plans offered through a free trial.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	Multichannel inbox for support conversations Built-in help center with knowledge base and community
Focused on e-commerce, mainly Shopify Hosted only	Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT
Web application, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.