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Jira Service Management vs Zendesk: catalog facts
Jira Service Management	Zendesk
Freemium Free for up to three agents, with paid plans for larger teams.	Paid Paid subscription service with a free trial.
Web	Web
Covers incidents, changes and service requests Free tier for very small teams	Tickets from many channels in one queue Covers both customer support and internal employee service
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.