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Jira Service Management vs Znuny: catalog facts
Jira Service Management	Znuny
Freemium Free for up to three agents, with paid plans for larger teams.	Free Free open-source software; professional services are offered separately.
Web	Web, Self-hosted
Covers incidents, changes and service requests Free tier for very small teams	Direct continuation of OTRS Community Edition Long-term support branch alongside a feature branch
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Self-hosting requires server setup and maintenance Aimed at organizations rather than individuals
Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.