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Live Helper Chat vs Freshdesk: catalog facts
Live Helper Chat	Freshdesk
Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.	Freemium Free starting plan, with paid plans for more features.
Android, iOS, Web, Self-hosted	Web
Runs on common PHP and MySQL hosting Voice, video and screen sharing built in	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Downloadable app, Self-hosted, Hosted service	Hosted service
Open source	Closed source
License: Apache-2.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.