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Live Helper Chat vs Intercom: catalog facts
Live Helper Chat	Intercom
Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.	Paid Paid plans with a 14-day free trial that needs no credit card.
Android, iOS, Web, Self-hosted	Web
Runs on common PHP and MySQL hosting Voice, video and screen sharing built in	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch	No free plan beyond the trial Aimed at business support teams rather than individuals
Downloadable app, Self-hosted, Hosted service	Web application, Hosted service
Open source	Closed source
License: Apache-2.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.