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Live Helper Chat vs LiveAgent: catalog facts
Live Helper Chat	LiveAgent
Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.	Paid Paid subscription with a 30-day free trial and no setup fee.
Android, iOS, Web, Self-hosted	Web
Runs on common PHP and MySQL hosting Voice, video and screen sharing built in	Ticketing, live chat, call center and knowledge base in one product Built-in AI chatbot and reply assistance
Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch	Hosted only, no self-hosted option Aimed at customer support teams rather than internal IT
Downloadable app, Self-hosted, Hosted service	Web application, Hosted service
Open source	Closed source
License: Apache-2.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.