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Live Helper Chat vs Trudesk: catalog facts
Live Helper Chat	Trudesk
Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.	Free Free to use, with the source available on GitHub.
Android, iOS, Web, Self-hosted	Web, Self-hosted
Runs on common PHP and MySQL hosting Voice, video and screen sharing built in	Real-time ticket updates and notifications Built-in chat between agents and customers
Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch	Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket
Downloadable app, Self-hosted, Hosted service	Self-hosted, Hosted service
Open source	Open source
License: Apache-2.0	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.