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Live Helper Chat vs Zendesk: catalog facts
Live Helper Chat	Zendesk
Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.	Paid Paid subscription service with a free trial.
Android, iOS, Web, Self-hosted	Web
Runs on common PHP and MySQL hosting Voice, video and screen sharing built in	Tickets from many channels in one queue Covers both customer support and internal employee service
Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Downloadable app, Self-hosted, Hosted service	Hosted service
Open source	Closed source
License: Apache-2.0	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.