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LiveAgent vs Live Helper Chat: catalog facts
LiveAgent	Live Helper Chat
Paid Paid subscription with a 30-day free trial and no setup fee.	Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.
Web	Android, iOS, Web, Self-hosted
Ticketing, live chat, call center and knowledge base in one product Built-in AI chatbot and reply assistance	Runs on common PHP and MySQL hosting Voice, video and screen sharing built in
Hosted only, no self-hosted option Aimed at customer support teams rather than internal IT	Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch
Web application, Hosted service	Downloadable app, Self-hosted, Hosted service
Closed source	Open source
License not stated	License: Apache-2.0
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.