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Microsoft Remote Help vs SimpleHelp: catalog facts
Microsoft Remote HelpSimpleHelp
Paid

Part of Microsoft Intune, which requires organizational licensing.

Paid

Commercial software with a trial download available.

macOS Windows, macOS, Linux, Self-hosted
  • Integrated with Intune and Entra ID authentication
  • Both sides are authenticated for each session
  • Server is self-hosted rather than a vendor cloud
  • Supports both attended support and unattended access
  • Only works within one organization's tenant
  • Requires an Intune environment and corporate accounts
  • Aimed at IT teams rather than individuals
  • Pricing is not shown on the homepage
Downloadable app, Hosted service Downloadable app, Self-hosted
Closed source Closed source
License not stated License not stated
Account needed Not stated if an account is needed
Needs internet Not stated if it works offline

Checked October 2, 2026

Checked October 1, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.