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Salesforce vs Zoho CRM: catalog facts
Salesforce	Zoho CRM
Paid Paid subscriptions, with a free way to get started offered on the website.	Freemium Can be started free with a trial, with paid plans for more features.
Web	Web
Covers sales, service and marketing on one platform AI agents through Agentforce	More than 1,200 integrations Sales automation for follow-ups and approvals
Large and complex for small teams Hosted service only	Hosted only, with data kept on Zoho servers Breadth of features takes time to configure
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.