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Tiledesk vs Zendesk: catalog facts
Tiledesk	Zendesk
Freemium Self-hosting the open-source code is free; the hosted service has a 14-day free trial.	Paid Paid subscription service with a free trial.
Web, Self-hosted	Web
Live agents and AI chatbots in one platform No-code visual conversation designer	Tickets from many channels in one queue Covers both customer support and internal employee service
Self-hosting a multi-container stack takes some operations work Website is geared towards enterprise sales and demos	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License: MIT	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.