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Trudesk vs Live Helper Chat: catalog facts
Trudesk	Live Helper Chat
Free Free to use, with the source available on GitHub.	Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.
Web, Self-hosted	Android, iOS, Web, Self-hosted
Real-time ticket updates and notifications Built-in chat between agents and customers	Runs on common PHP and MySQL hosting Voice, video and screen sharing built in
Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket	Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch
Self-hosted, Hosted service	Downloadable app, Self-hosted, Hosted service
Open source	Open source
License not stated	License: Apache-2.0
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.