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Trudesk vs Zendesk: catalog facts
Trudesk	Zendesk
Free Free to use, with the source available on GitHub.	Paid Paid subscription service with a free trial.
Web, Self-hosted	Web
Real-time ticket updates and notifications Built-in chat between agents and customers	Tickets from many channels in one queue Covers both customer support and internal employee service
Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.