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Twist vs Chanty: catalog facts
Twist	Chanty
Freemium A free plan is available, with paid plans for teams that need more.	Freemium Free to start, with paid plans listed on the pricing page.
Web	Web
Threads keep conversations on topic Inbox collects threads for prioritizing	Free guest access for external contacts States HIPAA, GDPR and SOC 2 Type II compliance
Hosted service only, with no self-hosting Slower paced than real-time chat, which does not suit every team	Proprietary hosted service only Growing focus on AI agents may not suit everyone
Downloadable app, Web application, Hosted service	Downloadable app, Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.