Compare software

Zendesk vs Deskpro: catalog facts
Zendesk	Deskpro
Paid Paid subscription service with a free trial.	Paid Commercial software; the site offers demos and a self-guided tour.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Cloud or self-hosted deployment Omnichannel inbox covering email, chat, voice and forms
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Aimed at organisations rather than individuals Pricing not shown on the homepage
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.