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Zendesk vs Frappe Helpdesk: catalog facts
Zendesk	Frappe Helpdesk
Paid Paid subscription service with a free trial.	Free Free and open source to self-host, with managed hosting available through Frappe Cloud.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	No per-agent pricing SLA targets with automated escalations
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License: AGPL-3.0
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.