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Zendesk vs Freshdesk: catalog facts
Zendesk	Freshdesk
Paid Paid subscription service with a free trial.	Freemium Free starting plan, with paid plans for more features.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.