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Zendesk vs Gorgias: catalog facts
Zendesk	Gorgias
Paid Paid subscription service with a free trial.	Paid Paid plans; pricing is published on the site.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	Unified inbox across support channels Live Shopify data inside tickets
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Focused on e-commerce, mainly Shopify Hosted only
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.