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Zendesk vs Intercom: catalog facts
Zendesk	Intercom
Paid Paid subscription service with a free trial.	Paid Paid plans with a 14-day free trial that needs no credit card.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	No free plan beyond the trial Aimed at business support teams rather than individuals
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.