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Zendesk vs Jira Service Management: catalog facts
Zendesk	Jira Service Management
Paid Paid subscription service with a free trial.	Freemium Free for up to three agents, with paid plans for larger teams.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	Covers incidents, changes and service requests Free tier for very small teams
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Free tier is limited to three agents Hosted only; data lives on Atlassian servers
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.