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Zendesk vs Live Helper Chat: catalog facts
Zendesk	Live Helper Chat
Paid Paid subscription service with a free trial.	Freemium Free to self-host under Apache-2.0; paid hosting and commercial services are offered.
Web	Android, iOS, Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Runs on common PHP and MySQL hosting Voice, video and screen sharing built in
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Operator interface can feel dense for small sites Enterprise scaling needs extra services such as Elasticsearch
Hosted service	Downloadable app, Self-hosted, Hosted service
Closed source	Open source
License not stated	License: Apache-2.0
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.