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Zendesk vs Request Tracker: catalog facts
Zendesk	Request Tracker
Paid Paid subscription service with a free trial.	Freemium Open-source software is free to self-host; hosted plans are available.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Handles tickets entirely by email or web Highly customisable workflows and extensions
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Setup and customisation take administrator effort Hosted plans go through sales
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.