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Zendesk vs Tiledesk: catalog facts
Zendesk	Tiledesk
Paid Paid subscription service with a free trial.	Freemium Self-hosting the open-source code is free; the hosted service has a 14-day free trial.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Live agents and AI chatbots in one platform No-code visual conversation designer
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Self-hosting a multi-container stack takes some operations work Website is geared towards enterprise sales and demos
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License: MIT
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.