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Zendesk vs Trudesk: catalog facts
Zendesk	Trudesk
Paid Paid subscription service with a free trial.	Free Free to use, with the source available on GitHub.
Web	Web, Self-hosted
Tickets from many channels in one queue Covers both customer support and internal employee service	Real-time ticket updates and notifications Built-in chat between agents and customers
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.