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Zendesk vs Zoho Desk: catalog facts
Zendesk	Zoho Desk
Paid Paid subscription service with a free trial.	Freemium Free signup is available, with paid plans offered through a free trial.
Web	Web
Tickets from many channels in one queue Covers both customer support and internal employee service	Multichannel inbox for support conversations Built-in help center with knowledge base and community
Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team	Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.