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Znuny vs Deskpro: catalog facts
Znuny	Deskpro
Free Free open-source software; professional services are offered separately.	Paid Commercial software; the site offers demos and a self-guided tour.
Web, Self-hosted	Web, Self-hosted
Direct continuation of OTRS Community Edition Long-term support branch alongside a feature branch	Cloud or self-hosted deployment Omnichannel inbox covering email, chat, voice and forms
Self-hosting requires server setup and maintenance Aimed at organizations rather than individuals	Aimed at organisations rather than individuals Pricing not shown on the homepage
Self-hosted	Self-hosted, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.