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Znuny vs Zendesk: catalog facts
Znuny	Zendesk
Free Free open-source software; professional services are offered separately.	Paid Paid subscription service with a free trial.
Web, Self-hosted	Web
Direct continuation of OTRS Community Edition Long-term support branch alongside a feature branch	Tickets from many channels in one queue Covers both customer support and internal employee service
Self-hosting requires server setup and maintenance Aimed at organizations rather than individuals	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.