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Zoho Desk vs Freshdesk: catalog facts
Zoho Desk	Freshdesk
Freemium Free signup is available, with paid plans offered through a free trial.	Freemium Free starting plan, with paid plans for more features.
Web	Web
Multichannel inbox for support conversations Built-in help center with knowledge base and community	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.