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Zoho Desk vs Gorgias: catalog facts
Zoho Desk	Gorgias
Freemium Free signup is available, with paid plans offered through a free trial.	Paid Paid plans; pricing is published on the site.
Web	Web
Multichannel inbox for support conversations Built-in help center with knowledge base and community	Unified inbox across support channels Live Shopify data inside tickets
Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT	Focused on e-commerce, mainly Shopify Hosted only
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.